Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

Our MOQ varies by product type: 50-100 pieces for standard cases, 100-500 pieces for custom designs. For OEM/ODM projects, MOQ starts at 500 pieces. Contact us for specific product requirements.

Question 2

Do you offer OEM/ODM services?

Accepted Answer

Yes, we provide complete OEM and ODM services. We have 20+ years of experience working with major brands including Disney, Walmart, and Target. Our services include custom design, material selection, packaging, and logo printing.

Question 3

What materials do you use for phone cases?

Accepted Answer

We specialize in multiple materials: resin/epoxy (including hand-poured designs), aramid fiber (lightweight and durable), pearl finish, glitter cases, genuine leather, TPU, and hybrid combinations. All materials are tested for quality and durability.

Question 4

What certifications do you have?

Accepted Answer

We are ISO9001 and BSCI certified manufacturer. Our products meet international standards including REACH, ROHS, and CPSIA for child safety. We conduct rigorous quality control at every production stage.

Question 5

What is your production lead time?

Accepted Answer

Standard orders: 7-14 days. Custom/OEM orders: 15-30 days depending on complexity. Rush orders available with additional fees. We have annual production capacity of 5 million+ pieces.

Question 6

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. We work with major logistics partners for sea freight (LCL/FCL), air freight, and express shipping. Shipping costs are calculated based on order volume and destination.

Question 7

Can I get samples before bulk order?

Accepted Answer

Yes, we offer sample services. Sample costs vary by product complexity. Sample lead time is 3-7 days. Sample fees are refundable upon bulk order placement.

Question 8

What payment methods do you accept?

Accepted Answer

We accept T/T (30% deposit, 70% before shipment), L/C, and PayPal for samples. For long-term partners, we offer credit terms. Currency options include USD, EUR, and RMB.

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Dongguan Factory

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